:root{color-scheme:dark;--bg:#0c111b;--panel:#121a27;--raised:#172131;--line:#253044;--muted:#8e9cb3;--text:#e6edf8;--blue:#79a5ff;--accent:#5186ed;--soft:#1b2b48;--good:#77cdb0;--amber:#e8b66a;--red:#ef858c;font:16px/1.5 Inter,system-ui,-apple-system,"Segoe UI",sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text)}button,input,select,textarea{font:inherit}button,a,input,select,textarea{outline-offset:4px}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--blue)}a{color:var(--blue);text-decoration:none}button{cursor:pointer}button:disabled{cursor:wait;opacity:.55}button,a{ -webkit-tap-highlight-color:transparent}svg.icon{width:19px;height:19px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;flex-shrink:0}h1,h2,h3,p{margin:0}h1{font-size:1.8rem;letter-spacing:-.035em;line-height:1.3}h2{font-size:1rem;font-weight:650}h3{font-size:1rem}small,.meta{font-size:.8rem;color:var(--muted)}.muted{color:var(--muted)}.boot{padding:10vh;text-align:center}.brand-mark{display:inline-grid;place-items:center;width:36px;height:36px;border-radius:10px;background:var(--accent);font-weight:850;color:white;font-size:22px}.topbar{height:72px;display:flex;align-items:center;justify-content:space-between;padding:0 30px;border-bottom:1px solid var(--line);background:#101724;gap:20px;position:sticky;top:0;z-index:10}.brand{display:flex;align-items:center;gap:12px;color:var(--text)}.brand strong{letter-spacing:.015em}.brand small{display:block;font-size:12px;letter-spacing:.04em}.top-actions,.row,.actions{display:flex;align-items:center;gap:12px}.top-link{font-size:14px;color:var(--muted);display:flex;align-items:center;gap:8px}.layout{display:grid;grid-template-columns:228px minmax(0,1fr);min-height:calc(100dvh - 72px)}.sidebar{padding:27px 16px;display:flex;flex-direction:column;gap:26px;border-right:1px solid var(--line);background:#101724;position:sticky;top:72px;height:calc(100dvh - 72px)}.nav-label{text-transform:uppercase;font-size:12px;font-weight:600;letter-spacing:.11em;color:#7688a4;padding:0 14px;margin-bottom:10px}.nav{display:grid;gap:5px}.nav a{display:flex;gap:12px;align-items:center;padding:11px 13px;border-radius:7px;font-size:14px;color:#a8b7ce}.nav a:hover{background:var(--raised);color:var(--text)}.nav a.active{color:#b7ceff;background:#20314f}.nav a.active svg{color:var(--blue)}.sidebar-bottom{margin-top:auto;padding:16px 12px;border-top:1px solid var(--line)}.sidebar-bottom a{font-size:14px}.sidebar-bottom p{font-size:12px;color:var(--muted);margin-top:8px}.main{padding:32px 36px 50px;max-width:1570px;width:100%;margin:0 auto;min-width:0}.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:28px}.eyebrow{font-size:12px;letter-spacing:.12em;text-transform:uppercase;color:var(--blue);margin-bottom:10px}.page-head p{color:var(--muted);font-size:14px;margin-top:8px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 16px;border:1px solid #344259;border-radius:7px;background:#1a2536;color:var(--text);font-size:14px;font-weight:550;white-space:nowrap}.btn:hover{background:#24334b}.btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn.primary:hover{background:#6799f5}.btn.ghost{background:transparent}.btn.danger{color:var(--red)}.btn.small{padding:7px 11px}.card{background:var(--panel);border:1px solid var(--line);border-radius:10px;overflow:hidden}.card-head{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:18px 22px;border-bottom:1px solid var(--line)}.card-body{padding:22px}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:24px}.stat{padding:20px 22px;position:relative}.stat-top{display:flex;align-items:center;justify-content:space-between;color:var(--muted);font-size:14px}.stat-top svg{color:var(--blue)}.stat strong{display:block;font-size:2rem;letter-spacing:-.04em;line-height:1.4;margin:8px 0}.stat small{font-size:12px}.stat.urgent strong{color:var(--red)}.grid{display:grid;grid-template-columns:1.65fr 1fr;gap:24px;margin-bottom:24px}.stack{display:grid;gap:24px}.ticket-row{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:16px;padding:17px 22px;border-bottom:1px solid var(--line);color:var(--text)}.ticket-row:last-child{border:0}.ticket-row:hover{background:#172234}.ticket-title{font-size:14px;font-weight:550;overflow-wrap:anywhere}.ticket-meta{display:flex;gap:9px;margin-top:6px;font-size:12px;color:var(--muted);flex-wrap:wrap}.tag{display:inline-flex;align-items:center;gap:6px;font-size:12px;padding:3px 9px;line-height:1.6;border-radius:5px;border:1px solid #344259;color:#abbdd9;white-space:nowrap}.tag.NEW{color:#91b5ff;border-color:#365084;background:#1e2e4e}.tag.IN_PROGRESS{color:#90b8ff;background:#1b2b49;border-color:#314974}.tag.WAITING_USER,.tag.HIGH{color:#e8bf78;border-color:#675232;background:#302a21}.tag.RESOLVED,.tag.CLOSED{color:#83c6af;border-color:#2d564b;background:#1a2b2a}.tag.CRITICAL,.tag.REJECTED{color:#ed929b;border-color:#633944;background:#34212d}.tag.NEEDS_REVIEW{color:#c2a6f4;border-color:#564569;background:#292238}.tag.WEB{color:var(--blue)}.unread{font-size:12px;background:var(--accent);padding:1px 6px;border-radius:4px;color:white}.empty{padding:36px 24px;text-align:center}.empty > svg{width:30px;height:30px;color:#7689aa;margin-bottom:12px}.empty p{margin:8px 0 16px;color:var(--muted);font-size:14px}.load-row{padding:14px 0;border-bottom:1px solid var(--line)}.load-row:last-child{border:0}.load-row .row{justify-content:space-between;font-size:14px;margin-bottom:9px}.bar{height:5px;background:#253047;border-radius:3px;overflow:hidden}.bar span{display:block;height:100%;background:var(--accent);border-radius:3px}.activity-row{padding:14px 22px;display:flex;gap:12px;border-bottom:1px solid var(--line);font-size:14px}.activity-row:last-child{border:0}.activity-icon{color:var(--blue);padding-top:2px}.activity-row small{display:block;margin-top:4px}.activity-row time{margin-left:auto;white-space:nowrap;color:var(--muted);font-size:12px}.banner{padding:22px;display:flex;align-items:center;justify-content:space-between;gap:24px;background:#18263d;border:1px solid #2a4366;border-radius:10px;margin-bottom:24px}.banner p{color:#9bafcd;font-size:14px;margin-top:6px}.categories{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.category-card{display:flex;align-items:center;gap:14px;padding:20px;border:1px solid var(--line);border-radius:9px;background:var(--panel);color:var(--text);text-align:left}.category-card:hover{border-color:#4b6b9b;background:#172235}.category-card .tile{display:grid;place-items:center;color:var(--blue);background:#1b2c47;border-radius:8px;width:42px;height:42px;flex-shrink:0}.category-card p{font-size:12px;color:var(--muted);margin-top:5px}.category-card strong{font-size:14px}.section-title{display:flex;align-items:center;justify-content:space-between;margin:28px 0 16px}.section-title a{font-size:14px}.filters{display:flex;flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:18px}.search{flex:1;min-width:200px}.search input{width:100%}input,textarea,select{background:#0e1521;color:var(--text);border:1px solid #344158;border-radius:7px;padding:10px 12px;font-size:14px;max-width:100%}input::placeholder,textarea::placeholder{color:#74859f}textarea{width:100%;resize:vertical;min-height:110px}select{cursor:pointer}label{display:block;font-size:14px;margin-bottom:7px}label .required{color:var(--blue)}.field{margin-bottom:20px}.field input,.field select{width:100%}.hint{font-size:12px;color:var(--muted);margin-top:7px}.form-layout{display:grid;grid-template-columns:minmax(0,2fr) minmax(230px,1fr);gap:24px}.form-card{padding:26px}.form-card h2{margin-bottom:20px}.form-foot{display:flex;justify-content:space-between;align-items:center;gap:16px;border-top:1px solid var(--line);padding-top:20px;margin-top:24px}.notice{padding:14px 16px;border:1px solid #4c4352;background:#251f2c;border-radius:7px;font-size:14px;line-height:1.6}.notice.error{color:#f1a2ab;border-color:#633843;background:#2c1c25}.notice.info{color:#a9c3ef;background:#172339;border-color:#314b75}.hidden{display:none!important}.login-card{max-width:530px;margin:50px auto;text-align:center;padding:40px}.login-card h1{margin-top:20px}.login-card p{margin:16px 0 24px;color:var(--muted);font-size:14px}.login-card .btn{width:100%;padding:14px}.separator{height:1px;background:var(--line);margin:24px 0}.faq-item{border-bottom:1px solid var(--line)}.faq-item:last-child{border:0}.faq-item summary{padding:19px 22px;cursor:pointer;font-size:14px;font-weight:550}.faq-answer{padding:0 22px 22px;white-space:pre-wrap;font-size:14px;line-height:1.8;color:#b5c3d8;overflow-wrap:anywhere}.detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 280px;gap:24px;align-items:start}.thread{padding:24px;display:grid;gap:20px;max-height:60vh;overflow:auto;scroll-behavior:smooth}.message{background:#182232;border:1px solid #2a374c;border-radius:9px;padding:16px;max-width:90%;justify-self:start;min-width:min(230px,100%)}.message.USER{background:#1b2c49;border-color:#314969;justify-self:end}.message.NOTE{background:#2b281f;border-color:#5b4c2e;width:100%;max-width:100%}.message-head{display:flex;justify-content:space-between;gap:20px;font-size:12px;color:#a4b8d8;margin-bottom:9px}.message-text{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.7}.message small{display:block;margin-top:9px}.composer{padding:20px;border-top:1px solid var(--line)}.composer .actions{justify-content:space-between;margin-top:12px}.composer label{color:var(--muted)}.properties{padding:22px}.property{margin-bottom:19px}.property span{display:block;color:var(--muted);font-size:12px;margin-bottom:6px}.property strong{font-size:14px;overflow-wrap:anywhere}.property select{width:100%}.tabs{display:flex;gap:4px;border:1px solid var(--line);border-radius:7px;padding:4px;background:#0c1420}.tabs a,.tabs button{font-size:14px;background:transparent;border:0;border-radius:4px;padding:7px 14px;color:var(--muted)}.tabs .active{background:#24324a;color:var(--text)}.avatar{height:34px;width:34px;border-radius:10px;background:#283959;color:#bfceee;display:grid;place-items:center;font-weight:650;font-size:13px}.profile-name{font-size:14px}.profile-name small{display:block;font-size:12px}.profile-chip{display:flex;gap:10px;align-items:center;color:var(--text)}.mobile-menu{display:none}.pagination{display:flex;justify-content:center;align-items:center;gap:18px;margin:22px 0;font-size:14px}.upload-list{display:flex;gap:8px;flex-wrap:wrap;margin:10px 0}.file{padding:6px 10px;background:#1d2b41;border:1px solid #35455e;border-radius:5px;font-size:12px;overflow-wrap:anywhere}.toggle-row{display:flex;gap:10px;align-items:center}.toggle-row input{width:auto}.footer{margin-top:32px;display:flex;justify-content:space-between;gap:18px;color:#71819b;font-size:12px}.skip{position:fixed;top:-80px;left:20px;z-index:100;padding:10px;background:#20314f}.skip:focus{top:10px}#toast{position:fixed;bottom:24px;right:24px;max-width:420px;padding:16px 20px;background:#223752;border:1px solid #47618c;border-radius:8px;box-shadow:0 12px 45px #0005;z-index:100;display:none;font-size:14px}.route-error{margin-bottom:20px}.files-btn input{max-width:100%;font-size:12px}.inline-code{font:12px ui-monospace,monospace;color:#9aacca}.count-label{font-size:12px;font-weight:400;color:var(--muted)}.chart-legend{display:flex;gap:16px;font-size:12px;color:var(--muted);margin-top:18px}.profile-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px}.session-info{display:flex;align-items:center;gap:15px;margin-bottom:25px}.empty-state-title{font-weight:550}.preview-label{background:#45351a;color:#f2ce8d;padding:8px;text-align:center;font-size:13px}
@media(min-width:1600px){.main{padding-top:40px}}@media(max-width:1100px){.layout{grid-template-columns:195px minmax(0,1fr)}.main{padding:26px 24px}.topbar{padding:0 22px}.stats{gap:10px}.stat{padding:16px}.stat-top{font-size:12px}.stat-top svg{display:none}.grid{grid-template-columns:1.3fr 1fr;gap:16px}.categories{grid-template-columns:repeat(2,1fr)}.detail-grid{grid-template-columns:minmax(0,1fr) 240px;gap:16px}.top-link{display:none}}@media(max-width:800px){.layout{grid-template-columns:1fr}.sidebar{position:fixed;left:0;top:64px;height:calc(100dvh - 64px);width:235px;z-index:30;transform:translateX(-100%);transition:transform .2s}.sidebar.open{transform:none;box-shadow:20px 0 70px #0009}.mobile-menu{display:inline-flex}.topbar{height:64px;padding:0 16px}.brand small{display:none}.brand strong{font-size:14px}.brand-mark{width:30px;height:30px;font-size:19px}.main{padding:24px 18px}.stats{grid-template-columns:repeat(2,1fr);gap:12px}.grid,.form-layout,.detail-grid,.profile-grid{grid-template-columns:1fr}.banner{flex-direction:column;align-items:flex-start}.page-head{gap:14px;flex-wrap:wrap}.page-head h1{font-size:1.5rem}.card-head{padding:16px}.ticket-row{padding:16px}.card-body{padding:18px}.top-actions .tabs{display:none}.profile-chip .profile-name{display:none}.thread{padding:15px}.detail-grid .properties{order:2}.form-card{padding:20px}.footer{flex-wrap:wrap}.login-card{margin:20px auto;padding:28px}.form-foot{flex-wrap:wrap}.top-actions{gap:8px}.topbar .btn{padding:8px 10px}.categories{gap:10px}.category-card{padding:15px;gap:10px}.category-card .tile{height:32px;width:32px}.category-card p{display:none}}@media(max-width:420px){.brand strong{font-size:12px}.brand{gap:8px}.topbar{gap:8px}.categories{grid-template-columns:1fr}.category-card p{display:block}.ticket-row{grid-template-columns:1fr}.ticket-row>.tag{justify-self:start}.form-foot .btn{width:100%}.message{max-width:100%;min-width:0}.activity-row time{display:none}.page-head .actions{width:100%}.page-head .actions .btn{flex:1}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}

.tabs a{display:flex;align-items:center;gap:7px}.message-text{font-size:1rem}.category-card p{line-height:1.6}
.attachment{display:grid;gap:10px;margin-top:12px;min-width:0}.media-content:empty{display:none}.photo-preview{display:grid;position:relative;padding:0;overflow:hidden;border:1px solid var(--line);border-radius:8px;background:#090e16;color:var(--text);cursor:zoom-in;max-width:100%;width:420px}.photo-preview img{display:block;width:100%;max-height:300px;object-fit:contain}.photo-preview span{font-size:14px;padding:7px 12px;background:#142039}.photo-preview:hover{border-color:var(--blue)}.video-preview{display:block;width:420px;max-width:100%;max-height:330px;background:#05080d;border-radius:8px}.media-help{font-size:14px;margin:8px 0 0}.media-error{color:var(--amber);font-size:14px;margin:0}.attachment .file{font-size:14px;align-items:flex-start}.attachment .file svg{flex-shrink:0}.attachment .file span{min-width:0}.message-delivery[hidden],.media-error[hidden],.photo-preview[hidden]{display:none}.message-source{display:inline-flex;margin-left:8px;padding:2px 6px;border:1px solid var(--line);border-radius:4px;font-size:12px;font-weight:400;color:var(--muted);white-space:nowrap}.source-WEB{color:#a6c4ff}.source-MINI_APP{color:#9dddcd}.source-BOT{color:#c6bcf8}.photo-dialog{padding:0;border:1px solid var(--line);border-radius:12px;background:var(--panel);color:var(--text);width:min(1100px,94vw);max-width:94vw;max-height:94dvh}.photo-dialog::backdrop{background:#03070eee;backdrop-filter:blur(5px)}.photo-toolbar{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:12px 16px;border-bottom:1px solid var(--line)}.photo-toolbar span{overflow-wrap:anywhere;min-width:0;font-size:14px}.photo-toolbar button{flex-shrink:0}.photo-stage{display:flex;justify-content:center;padding:12px;overflow:auto}.photo-stage img{max-width:100%;max-height:calc(90dvh - 90px);object-fit:contain}.message{min-width:0}.message-head>div{display:flex;align-items:center;flex-wrap:wrap;gap:4px}.message-head time{flex-shrink:0}@media(max-width:600px){.message-head{flex-wrap:wrap;gap:5px}.message-source{margin-left:0}.photo-preview,.video-preview{width:100%}.photo-toolbar{padding:10px}.photo-stage{padding:4px}}

@media(max-width:600px){.composer .actions{flex-wrap:wrap}.composer .files-btn{min-width:0;max-width:100%}.composer .actions>.btn{margin-left:auto}}
.composer{transition:border-color .15s,background .15s}.composer.drag-over{background:#1b2c49;outline:2px dashed var(--accent);outline-offset:-8px}.composer-heading{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:8px;flex-wrap:wrap}.composer-heading label{margin:0}.upload-drop-hint{margin:10px 0;font-size:14px}.upload-queue{list-style:none;padding:0;margin:10px 0;display:grid;gap:8px}.upload-queue:empty{display:none}.queued-file{display:flex;align-items:center;gap:12px;padding:10px;background:var(--raised);border:1px solid var(--line);border-radius:8px;min-width:0}.queued-file img{width:52px;height:52px;object-fit:contain;background:var(--bg);border-radius:4px;flex-shrink:0}.queued-file-icon{width:36px;text-align:center;font-size:24px}.queued-file-info{flex:1;min-width:0;font-size:14px;overflow-wrap:anywhere}.queued-file-info strong,.queued-file-info span{display:block}.queued-file-info span{color:var(--muted)}.queue-error{color:var(--red);font-size:14px;margin:4px 0}.queued-file>.btn{flex-shrink:0}.reply-target{display:flex;gap:14px;align-items:flex-start;border-left:3px solid var(--accent);border-radius:4px;background:var(--soft);padding:12px;margin:0 0 12px;font-size:14px}.reply-target>div{flex:1;min-width:0}.reply-target p{margin:4px 0 0;overflow-wrap:anywhere;white-space:pre-wrap;max-height:90px;overflow:auto}.reply-target[hidden],.templates-panel[hidden]{display:none}.message-quote{display:block;text-align:left;width:100%;background:#0e1828;color:var(--text);border:0;border-left:3px solid var(--accent);padding:10px 12px;border-radius:4px;cursor:pointer;margin-bottom:10px;font:inherit;font-size:14px}.message-quote strong{display:block;color:var(--blue);margin-bottom:4px}.message-quote span{display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden;white-space:pre-wrap;overflow-wrap:anywhere}.message-reply{margin-top:8px;font-size:14px}.message-reply:disabled{display:none}.quote-highlight{outline:2px solid var(--accent);outline-offset:3px}.templates-panel{margin:12px 0;padding:14px;border:1px solid var(--line);background:var(--bg);border-radius:8px}.template-results{display:grid;gap:8px;max-height:300px;overflow:auto;margin:12px 0}.template-item{text-align:left;padding:12px;border:1px solid var(--line);border-radius:6px;background:var(--panel);color:var(--text);font:inherit;font-size:14px;cursor:pointer}.template-item:hover,.template-item:focus-visible{border-color:var(--blue);background:var(--soft)}.template-item>span{display:block;color:var(--blue);font-size:13px;margin:2px 0 6px}.template-item p{color:var(--muted);margin:0;line-height:1.5}@media(max-width:600px){.queued-file{gap:8px;padding:8px}.queued-file img{width:40px;height:40px}.composer-heading .btn{width:100%}.reply-target{gap:8px;padding:10px}}

/* Priority is communicated by both border colour and a visible label. */
.priority-ticket{--priority-color:var(--blue)}
.priority-ticket[data-ticket-priority="LOW"]{--priority-color:var(--muted)}
.priority-ticket[data-ticket-priority="NORMAL"]{--priority-color:var(--blue)}
.priority-ticket[data-ticket-priority="HIGH"]{--priority-color:var(--amber)}
.priority-ticket[data-ticket-priority="CRITICAL"]{--priority-color:var(--red)}
.priority-ticket[data-ticket-status="CLOSED"],.priority-ticket[data-ticket-status="RESOLVED"],.priority-ticket[data-ticket-status="REJECTED"]{--priority-color:var(--good)}
.card.priority-ticket{border-color:var(--priority-color)}
.ticket-row.priority-ticket{margin:10px;border:1px solid var(--priority-color);border-left-width:3px;border-radius:8px;padding:15px 18px}
.ticket-row.priority-ticket:focus-visible{outline:2px solid var(--text);outline-offset:2px}
.ticket-badges{display:flex;flex-direction:column;align-items:flex-end;gap:7px}
.priority-label.LOW{color:#aab7cc;border-color:#526078;background:#202937}
.priority-label.NORMAL{color:var(--blue);border-color:#425f91;background:var(--soft)}
.priority-label.HIGH{color:var(--amber)}
.priority-label.CRITICAL{color:var(--red)}
.priority-pin{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--red);margin-top:8px}
.priority-pin .icon{width:13px;height:13px}
.ticket-list-meta{display:flex;justify-content:space-between;flex-wrap:wrap;gap:8px;margin:0 2px 12px;font-size:12px;color:var(--muted)}
.pagination[hidden]{display:none}
@media(max-width:600px){.ticket-row.priority-ticket{padding:12px;gap:12px}.ticket-row.priority-ticket{grid-template-columns:1fr}.ticket-badges{flex-direction:row;flex-wrap:wrap;align-items:center;gap:8px}}

/* Support messages are outgoing only in the team portal. */
.thread.staff-view .message.USER{background:#182232;border-color:#2a374c;justify-self:start}
.thread.staff-view .message.STAFF{background:#1b2c49;border-color:#314969;justify-self:end}
.chat-tools{display:flex;align-items:center;gap:10px;flex-wrap:wrap;justify-content:flex-end}
.sound-toggle[aria-pressed="true"]{color:#94c5ff;border-color:#5485ca}
.workload{display:flex;justify-content:space-between;gap:12px;padding:12px;border:1px solid #314969;border-radius:8px;margin-bottom:18px;color:#b8c8e2}
.clarification-preview{white-space:pre-wrap;line-height:1.65;margin:14px 0;font-size:12px}

/* Ticket context: preserve the existing chat and two-column layout. */
.nav-count{margin-left:auto;min-width:24px;padding:2px 6px;border-radius:7px;background:#244576;color:#dceaff;text-align:center;font-size:11px;font-variant-numeric:tabular-nums}
.applicant-heading{display:flex;gap:12px;align-items:center;margin-bottom:18px}.applicant-heading .avatar{width:44px;height:44px;flex-shrink:0}.applicant-heading h2{overflow-wrap:anywhere}
.applicant-facts{margin:0 0 18px;font-size:12px}.applicant-facts>div{display:flex;justify-content:space-between;gap:12px;margin:10px 0}.applicant-facts dt{color:var(--muted)}.applicant-facts dd{margin:0;text-align:right;overflow-wrap:anywhere}
.linked-profile{display:flex;align-items:center;gap:10px;border:1px solid var(--line);border-radius:9px;padding:12px;font-size:13px}.linked-profile span{flex:1}.linked-profile small,.future-profiles small{display:block;color:var(--muted);font-size:11px;margin-top:4px}
.future-profiles{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:10px}.future-profiles>div{display:flex;gap:8px;padding:10px 7px;background:#0c1522;border-radius:8px;font-size:11px}.future-profiles .icon{width:16px;flex-shrink:0}
.context-card summary{padding:17px 20px;font-size:13px;font-weight:650;cursor:pointer}.context-content{padding:0 20px 18px}.context-answer{padding:12px 0;border-bottom:1px solid var(--line);font-size:12px;overflow-wrap:anywhere}.context-answer span{display:block;color:var(--muted);margin-bottom:6px}.context-answer strong{font-weight:500;white-space:pre-wrap}
.context-file,.related-ticket{display:flex;align-items:center;gap:10px;padding:12px 0;border-bottom:1px solid var(--line);font-size:12px}.context-file span,.related-ticket>span:first-child{flex:1;min-width:0;overflow-wrap:anywhere}.context-file small,.related-ticket small{display:block;font-size:11px;color:var(--muted);margin-top:5px}.related-ticket .tag{font-size:10px;flex-shrink:0}.context-content>.btn{width:100%;margin-top:14px}.context-event{display:grid;gap:5px;font-size:12px;padding:12px 0;border-bottom:1px solid var(--line)}.context-event strong{font-weight:500}.context-event small{font-size:10px;color:var(--muted)}

/* Staff role actions stay within the profile card. */
#staff-role-form .form-foot{flex-wrap:wrap;align-items:stretch;gap:12px}
#staff-role-form .btn{min-width:0;max-width:100%;white-space:normal;overflow-wrap:anywhere}
#staff-role-form .form-foot .btn{flex:1 1 180px}
#staff-role-form #dismiss-confirm{margin-top:16px}
#staff-role-form #dismiss-confirm .btn{width:100%}

/* Senior administration staff reports */
.staff-report-layout{display:grid;grid-template-columns:minmax(240px,300px) minmax(0,1fr);gap:24px;align-items:start}.staff-report-layout>.stack{min-width:0}.staff-result{display:flex;align-items:center;gap:10px}.staff-result strong{font-size:1.6rem;color:var(--good)}.staff-result .meta{white-space:nowrap}.report-total strong{font-size:2.25rem}.report-filter label,.report-filter .hint{margin:0}.report-pages{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:18px}.staff-report-layout .report-pages{margin-top:0}@media(max-width:1000px){.staff-report-layout{grid-template-columns:1fr}.staff-report-layout>aside{grid-template-columns:minmax(0,1fr) minmax(180px,1fr);align-items:start}}@media(max-width:600px){.staff-report-layout>aside{grid-template-columns:1fr}.report-filter select{flex:1}.report-filter .hint{flex-basis:100%}}

/* Support operations extend the existing dashboard. */
.sla{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:#a9bbd5;margin-top:8px;flex-wrap:wrap}.sla .icon{width:15px;height:15px}.sla.warning{color:#edbf67}.sla.overdue{color:#ff858b}.sla.paused{color:#8090a9}.ops-ticket{margin-bottom:20px;display:flex;gap:10px;flex-wrap:wrap;align-items:center}.ops-ticket p{margin:0}.ops-ticket .notice{width:100%}.device-row{display:flex;align-items:center;gap:18px;padding:24px;border-bottom:1px solid var(--border,#283548)}.device-info{flex:1;min-width:0}.device-info strong{display:block;overflow-wrap:anywhere;font-size:14px}.device-info .tag{margin:8px 0}.ops-metrics{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;margin:22px 0}.ops-metrics strong{font-size:25px;display:block}.ops-metrics span{display:block;font-size:12px;color:#8d9fb9;margin-top:8px}.reason-counts{display:flex;gap:8px;flex-wrap:wrap}.audit-table{overflow:auto}.audit-table table{width:100%;border-collapse:collapse;font-size:13px}.audit-table th,.audit-table td{padding:18px;text-align:left;border-bottom:1px solid #273247;vertical-align:top}.audit-table small{display:block;color:#8d9fb9;margin-top:6px}.card fieldset{border:1px solid #29364b;border-radius:8px;padding:14px;margin:16px 0}.card label>select,.card label>input,.card label>textarea{display:block;width:100%;margin:8px 0 16px}.card summary{cursor:pointer}.danger{border-color:#963d4a!important;color:#ff9ba7!important}.quarantine{border:1px dashed #7c6741;padding:14px;border-radius:8px}.quarantine.rejected{border-color:#b55963}.ops-ticket .hint{font-size:12px}#link-incident-form{width:100%}#suggested-faq .faq-item{padding-left:0;padding-right:0}@media(max-width:720px){.ops-metrics{grid-template-columns:1fr}.device-row{flex-wrap:wrap;padding:18px}.device-row .tile{display:none}.device-info{flex-basis:100%}.ops-ticket{display:block}.ops-ticket>*{margin-top:10px!important}}

/* Internal knowledge base uses the existing staff shell. */
.kb-intro{display:flex;gap:16px;align-items:center;margin-bottom:24px}.kb-intro>div{flex:1}.kb-intro p{margin-top:5px}.kb-intro .tag{white-space:nowrap}.kb-filters .search{flex:1;min-width:180px}.kb-filters select{max-width:300px}.kb-list{margin-top:16px}.kb-article+ .kb-article{border-top:1px solid var(--line)}.kb-article summary{padding:21px 24px;display:flex;align-items:center;justify-content:space-between;gap:16px;list-style:none;cursor:pointer}.kb-article summary::-webkit-details-marker{display:none}.kb-article summary h2{margin-top:6px;font-size:1rem}.kb-article[open] summary{background:#172236}.kb-article[open] .kb-chevron{transform:rotate(180deg)}.kb-chevron{color:var(--blue);font-size:22px}.kb-content{padding:24px}.kb-content h3{font-size:.85rem;color:var(--muted)}.kb-text{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.7;margin-top:12px;font-size:.91rem}.kb-template{padding:18px;background:#15243a;border:1px solid #2b4162;border-radius:8px;margin-top:22px}.kb-template .row{justify-content:space-between;flex-wrap:wrap}.kb-template h3{color:var(--blue)}.kb-article-footer{margin-top:22px;display:flex;justify-content:space-between;gap:12px;align-items:center}.kb-editor{margin-bottom:24px;scroll-margin-top:90px}.kb-editor[hidden]{display:none}.kb-editor>h2{margin-bottom:20px}.kb-form-grid{display:grid;grid-template-columns:2fr 1fr;gap:16px}.kb-editor-actions{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}.kb-editor-actions label{margin:0;font-size:14px}.kb-editor-actions input[type=checkbox]{width:18px;height:18px;margin:0}.kb-editor textarea{resize:vertical}#kb-error{color:var(--red);margin-top:12px}#kb-pages:empty{display:none}@media(max-width:760px){.kb-intro{align-items:flex-start;flex-wrap:wrap}.kb-intro .tag{margin-left:52px}.kb-filters select{max-width:none;flex:1;min-width:160px}.kb-form-grid{grid-template-columns:1fr}.kb-article summary,.kb-content{padding:18px}.kb-article-footer{flex-wrap:wrap}.kb-editor-actions>.actions{width:100%;justify-content:flex-end}}

/* Player-facing notices for active mass incidents. */
.home-incidents{margin-bottom:24px;border-color:#735d35;background:#171e2b}
.home-incidents-heading{display:flex;align-items:flex-start;gap:14px;padding:22px;border-bottom:1px solid var(--line)}
.home-incidents-heading .tile{color:var(--amber);flex-shrink:0;padding-top:2px}
.home-incidents-heading h2{font-size:1.1rem}.home-incidents-heading p{font-size:14px;color:var(--muted);margin-top:6px}
.home-incident{padding:20px 22px}.home-incident+.home-incident{border-top:1px solid var(--line)}
.home-incident-top{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;flex-wrap:wrap}
.home-incident-top h3{font-size:15px;overflow-wrap:anywhere;flex:1;min-width:0;margin:0}
.home-incident-body{font-size:14px;line-height:1.7;white-space:pre-wrap;overflow-wrap:anywhere;margin-top:10px}
.home-incident-meta{display:flex;gap:12px;flex-wrap:wrap;color:var(--muted);font-size:12px;margin-top:12px}
.home-incidents-error{margin-bottom:24px;display:flex;gap:12px;align-items:center;justify-content:space-between;flex-wrap:wrap}
@media(max-width:600px){.home-incidents-heading,.home-incident{padding:18px}.home-incident-top h3{flex-basis:100%}}
/* Confidentiality is distinct from the ticket's priority/status border. */
.tag.confidential-label{display:inline-flex;align-items:center;gap:6px;color:#e3ccff;background:#362447;border:1px solid #9b72c7;font-weight:650;white-space:normal}
.confidential-label svg{width:15px;height:15px;flex-shrink:0}.ticket-row .confidential-label{margin-top:10px}
.confidential-notice{display:flex;gap:12px;align-items:flex-start;color:#e3ccff;border:1px solid #9b72c7;background:#271f36}
.confidential-notice>svg{width:20px;height:20px;flex-shrink:0;margin-top:2px}.confidential-notice strong{display:block;margin-bottom:5px}.confidential-notice p{margin:0;font-size:13px}

/* Mutual feedback and distinct numeric notification badges. */
.rating-summary{display:inline-flex;align-items:baseline;gap:7px;flex-wrap:wrap}.rating-summary strong{font-size:1.4rem}.rating-star,.rating-score{color:#f4c969}.rating-summary-block{margin:12px 0 20px}.rating-score{white-space:nowrap;font-size:20px;letter-spacing:1px}.rating-score b{font-size:13px;letter-spacing:0}.rating-score>span{color:#778294}
.rating-picker{border:0;margin:0 0 20px;padding:0;min-width:0}.rating-picker legend{font-weight:650;font-size:14px;margin-bottom:12px}.rating-options{display:flex;gap:7px}.rating-options label{position:relative;display:grid;justify-items:center;flex:1;max-width:48px;cursor:pointer;margin:0}.rating-options input{position:absolute;opacity:0;width:100%;height:100%;margin:0;cursor:pointer}.rating-options label>span{display:grid;place-items:center;width:100%;height:44px;border-radius:8px;border:1px solid #536176;font-size:25px;color:#8795ac;background:#192232}.rating-options label.selected>span,.rating-options label:has(input:checked)>span{color:#f4c969;background:#352e21;border-color:#c6a354}.rating-options label:has(input:focus-visible)>span{outline:2px solid #fff;outline-offset:3px}.rating-options small{margin-top:3px}.rating-picker .hint{min-height:18px}
.feedback-card textarea{min-height:85px}.feedback-card form>.btn{margin-top:14px;width:100%}.rating-comment{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;margin:9px 0}.rating-error{color:var(--red);font-size:13px;margin-top:8px}.rating-review{padding:12px 0}.rating-review h3{font-size:13px;margin-bottom:8px}.rating-details{margin-top:16px;border-top:1px solid var(--line);padding-top:14px}.rating-details summary{cursor:pointer;font-size:13px}.rating-filters label{display:grid;gap:6px;margin:0}.rating-filters{align-items:end}.rating-filter-chip{display:flex;align-items:center;gap:10px;flex-wrap:wrap;font-size:14px}.feedback-entry-top,.feedback-entry-foot{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;flex-wrap:wrap}.feedback-entry-top>a{flex:1;min-width:160px;color:var(--text)}.feedback-entry-top h2{margin-top:5px;overflow-wrap:anywhere}.rating-participants{color:var(--muted);font-size:13px;margin-top:13px}.feedback-entry-foot{margin-top:16px}.staff-rating{margin-top:8px}.staff-rating .rating-summary strong{font-size:16px}.profile-rating{margin-bottom:24px;padding-bottom:18px;border-bottom:1px solid var(--line)}
.nav-count{display:inline-grid;place-items:center;flex-shrink:0;min-width:25px;min-height:25px;padding:2px 7px;border-radius:999px;background:#f0bc63;color:#251c10;border:2px solid #111b2b;box-shadow:0 0 0 1px #5a482f;font-weight:800;font-size:12px;line-height:1.2}.nav-count.is-zero{background:#293443;color:#acb9cc;box-shadow:none}
.ticket-row .unread{display:inline-flex;align-items:center;justify-content:center;gap:5px;min-width:26px;min-height:26px;margin-left:7px;padding:3px 8px;border-radius:999px;background:#c43248;color:#fff;border:1px solid #ff91a0;font-size:12px;font-weight:800;line-height:1.2;vertical-align:middle;white-space:nowrap}.ticket-row .unread svg{width:13px;height:13px}
@media(max-width:600px){.feedback-entry-top .rating-score{font-size:18px}.rating-filters label{width:100%}}

/* Settings keep the familiar sidebar and card layout. */
.settings-nav{margin-top:18px;padding-top:14px;border-top:1px solid var(--line)}
.sidebar{overflow-y:auto;scrollbar-width:thin}
.settings-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:24px;max-width:1120px}
.settings-card{align-self:start;min-width:0}
.settings-card .card-head>.icon{color:var(--muted)}
.settings-card .theme-picker{border:0;padding:0;margin:0;min-width:0}
.theme-picker legend{font-size:14px;margin-bottom:14px}
.theme-options{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}
.theme-option{position:relative;display:grid;gap:9px;text-align:center;cursor:pointer;margin:0;font-size:13px;min-width:0}
.theme-option input{position:absolute;width:1px;height:1px;opacity:0}
.theme-sample{height:91px;background:#f1f4fa;border:2px solid #cbd4e2;border-radius:9px;display:block;position:relative;overflow:hidden}
.theme-sample:before{content:'';position:absolute;inset:0 0 auto;height:16px;background:#fff;border-bottom:1px solid #cbd4e2}
.theme-sample i{position:absolute;left:0;top:16px;bottom:0;width:22%;background:#e2e8f2;border-right:1px solid #cbd4e2}
.theme-sample b,.theme-sample em{position:absolute;left:31%;right:10%;top:28px;height:21px;border-radius:3px;background:#c2d7ff}
.theme-sample em{top:56px;height:12px;background:#d9e0ed}
.theme-sample.dark{background:#0c111b;border-color:#344158}.theme-sample.dark:before{background:#172131;border-color:#344158}.theme-sample.dark i{background:#121a27;border-color:#344158}.theme-sample.dark b{background:#294774}.theme-sample.dark em{background:#263348}
.theme-sample.system{background:linear-gradient(110deg,#f1f4fa 50%,#0c111b 50%)}.theme-sample.system:before{background:linear-gradient(110deg,#fff 50%,#172131 50%)}.theme-sample.system b{background:linear-gradient(110deg,#c2d7ff 45%,#294774 45%)}.theme-sample.system em{background:linear-gradient(110deg,#d9e0ed 30%,#263348 30%)}
.theme-option input:checked+.theme-sample{border-color:var(--blue);box-shadow:0 0 0 2px var(--soft)}
.theme-option input:checked~span:last-child{color:var(--blue);font-weight:650}
.theme-option input:focus-visible+.theme-sample{outline:2px solid var(--blue);outline-offset:4px}
.setting-row{display:flex;align-items:center;justify-content:space-between;gap:20px;min-width:0}.setting-row>div{min-width:0}.setting-row label{margin:0;font-weight:550}.setting-row .hint{line-height:1.6}
input.setting-switch{appearance:none;display:block;flex-shrink:0;width:42px;height:24px;padding:3px;border-radius:20px;border:1px solid var(--muted);background:var(--raised);cursor:pointer;margin:0}
input.setting-switch:before{content:'';display:block;width:16px;height:16px;border-radius:50%;background:var(--muted);transition:transform .15s}
input.setting-switch:checked{background:var(--accent);border-color:var(--accent)}input.setting-switch:checked:before{background:#fff;transform:translateX(17px)}
.settings-status{min-height:20px;font-size:12px;color:var(--muted);margin:12px 0 0}
#notification-settings{border-top:1px solid var(--line);margin-top:18px;padding-top:20px}
@media(max-width:1100px){.settings-grid{grid-template-columns:1fr;max-width:680px}}
@media(max-width:420px){.theme-options{gap:8px}.theme-option{font-size:12px}.theme-sample{height:84px}.settings-card .card-body{padding:16px}}

/* Light palette applies across the portal, including chat, archives and journals. */
:root[data-theme="light"]{color-scheme:light;--bg:#f4f6fa;--panel:#fff;--raised:#edf1f7;--line:#d7deea;--muted:#586a83;--text:#1c2b43;--blue:#245cba;--accent:#3269cf;--soft:#e8f0ff;--good:#197256;--amber:#8c570b;--red:#b02940;--border:#d7deea}
[data-theme="light"] .ticket-row:hover{background:var(--raised)}
[data-theme="light"] .topbar,[data-theme="light"] .sidebar{background:#fff}
[data-theme="light"] .nav-label{color:#667a96}[data-theme="light"] .nav a{color:#455f83}[data-theme="light"] .nav a.active{color:#214f99;background:#e5edfc}
[data-theme="light"] .btn{background:#edf2fa;border-color:#bac9de}[data-theme="light"] .btn:hover{background:#dee8f8}[data-theme="light"] .btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}[data-theme="light"] .btn.primary:hover{background:#245cba}[data-theme="light"] .btn.ghost{background:transparent}
[data-theme="light"] input,[data-theme="light"] textarea,[data-theme="light"] select{background:#fff;border-color:#bac9de}[data-theme="light"] input::placeholder,[data-theme="light"] textarea::placeholder{color:#6b7d97}
[data-theme="light"] .tabs{background:#f4f6fa}[data-theme="light"] .tabs .active{background:#dfe9f9}[data-theme="light"] .avatar{background:#dae6fb;color:#31578c}
[data-theme="light"] .tag{color:#4c607d;background:#edf1f7;border-color:#cad4e2}
[data-theme="light"] .tag.NEW,[data-theme="light"] .tag.IN_PROGRESS,[data-theme="light"] .priority-label.NORMAL{color:#245cba;background:#e8f0ff;border-color:#a4bee7}
[data-theme="light"] .tag.WAITING_USER,[data-theme="light"] .tag.HIGH{color:#85510b;background:#fff4df;border-color:#dac18f}
[data-theme="light"] .tag.RESOLVED,[data-theme="light"] .tag.CLOSED{color:#196b50;background:#e7f5ee;border-color:#a0ceba}
[data-theme="light"] .tag.CRITICAL,[data-theme="light"] .tag.REJECTED{color:#b02940;background:#ffedf0;border-color:#e3a7b1}
[data-theme="light"] .tag.NEEDS_REVIEW{color:#70409f;background:#f2ebfc;border-color:#c8b1df}
[data-theme="light"] .priority-label.LOW{color:#586a83;border-color:#bac9de;background:#edf1f7}
[data-theme="light"] .banner,[data-theme="light"] .notice.info{background:#eaf1fd;border-color:#acc3e7;color:#31578c}[data-theme="light"] .banner p{color:#526c93}
[data-theme="light"] .notice{background:#fff7e8;border-color:#dac18f;color:#765116}[data-theme="light"] .notice.error{background:#fff0f2;border-color:#e3a7b1;color:#aa2940}
[data-theme="light"] .bar{background:#e0e7f3}[data-theme="light"] .category-card:hover{background:#edf3fe;border-color:#acc3e7}[data-theme="light"] .category-card .tile{background:#e5edfc}
[data-theme="light"] .faq-answer{color:#405671}
[data-theme="light"] .message,[data-theme="light"] .thread.staff-view .message.USER{background:#f0f3f8;border-color:#ccd6e5}
[data-theme="light"] .message.USER,[data-theme="light"] .thread.staff-view .message.STAFF{background:#e6efff;border-color:#b5c9eb}
[data-theme="light"] .message.NOTE{background:#fff7e5;border-color:#dac18f}[data-theme="light"] .message-head{color:#526c93}
[data-theme="light"] .message-quote{background:#f6f9ff}[data-theme="light"] .composer.drag-over{background:#e6efff}
[data-theme="light"] .file{background:#edf3fc;border-color:#c0cee3}[data-theme="light"] .photo-preview{background:#edf1f7}[data-theme="light"] .photo-preview span{background:#e3edfc}
[data-theme="light"] .source-WEB{color:#245cba}[data-theme="light"] .source-MINI_APP{color:#1a705b}[data-theme="light"] .source-BOT{color:#6c44a2}
[data-theme="light"] .inline-code{color:#526c93}[data-theme="light"] .future-profiles>div{background:#f0f3f8}[data-theme="light"] .workload{color:#405b83;border-color:#b5c9eb}
[data-theme="light"] .sound-toggle[aria-pressed="true"]{color:#245cba;border-color:#87a9dd}
[data-theme="light"] .sla{color:#526c93}[data-theme="light"] .sla.warning{color:#85510b}[data-theme="light"] .sla.overdue{color:#b02940}[data-theme="light"] .sla.paused{color:#667a96}
[data-theme="light"] .ops-metrics span,[data-theme="light"] .audit-table small{color:var(--muted)}[data-theme="light"] .audit-table th,[data-theme="light"] .audit-table td,[data-theme="light"] .card fieldset{border-color:var(--line)}
[data-theme="light"] .danger{color:#b02940!important;border-color:#d794a0!important}
[data-theme="light"] .kb-article[open] summary{background:#edf3fc}[data-theme="light"] .kb-template{background:#f0f5fe;border-color:#c0cee3}
[data-theme="light"] .home-incidents{background:#fff9ec;border-color:#d5b571}
[data-theme="light"] .tag.confidential-label,[data-theme="light"] .confidential-notice{color:#683397;background:#f5edff;border-color:#bb96d6}
[data-theme="light"] .rating-star,[data-theme="light"] .rating-score{color:#936000}[data-theme="light"] .rating-score>span{color:#6c7c92}
[data-theme="light"] .rating-options label>span{color:#6c7c92;background:#f1f4fa;border-color:#bac9de}[data-theme="light"] .rating-options label.selected>span,[data-theme="light"] .rating-options label:has(input:checked)>span{color:#936000;background:#fff3d6;border-color:#c6a354}[data-theme="light"] .rating-options label:has(input:focus-visible)>span{outline-color:var(--blue)}
[data-theme="light"] .nav-count{border-color:#fff;box-shadow:0 0 0 1px #dbb97e}[data-theme="light"] .nav-count.is-zero{background:#e5eaf2;color:#5a6e8b;box-shadow:none}
[data-theme="light"] #toast{background:#fff;border-color:#b5c9eb;box-shadow:0 12px 45px #23345125}[data-theme="light"] .skip{background:#e5edfc}
[data-theme="light"] input.setting-switch{background:var(--raised);border-color:var(--muted)}[data-theme="light"] input.setting-switch:checked{background:var(--accent);border-color:var(--accent)}

.reply-permission{margin-bottom:14px}.reply-permission[hidden]{display:none}
/* Support settings and consistent spacing in management forms. */
.dashboard-overdue,.staff-appointment{margin-bottom:24px}
.staff-appointment details[open]>summary{margin-bottom:20px}
#staff-search,#appoint-form,#staff-role-form,#incident-form{display:grid;gap:18px;min-width:0}
#staff-role-form{margin-top:18px}
#staff-role-form>label,#appoint-form>label,#incident-form>label{display:grid;gap:8px;margin:0;min-width:0}
#staff-role-form fieldset,#appoint-form fieldset{margin:0;padding:16px;border:1px solid var(--line);border-radius:8px;min-width:0;display:grid;gap:12px}
#staff-role-form legend,#appoint-form legend{padding:0 6px}
.choice-row,#staff-role-form .department-choice,#appoint-form .department-choice{display:grid;grid-template-columns:16px minmax(0,1fr);gap:10px;align-items:start;justify-content:start;text-align:left;margin:0;min-width:0;line-height:1.5}
.choice-row input[type=checkbox],#staff-role-form .department-choice input[type=checkbox],#appoint-form .department-choice input[type=checkbox]{width:16px;height:16px;min-width:16px;padding:0;margin:3px 0 0;justify-self:start;accent-color:var(--accent)}
.choice-row span{min-width:0;overflow-wrap:anywhere}
#staff-role-form .form-foot{margin-top:0;flex-wrap:wrap;justify-content:flex-start;gap:12px}
#staff-role-form .btn{white-space:normal;max-width:100%}
#staff-role-form .form-foot>.btn{flex:1 1 170px}
#staff-search input{display:block;width:100%;margin-top:8px}
#incident-form>.filters{align-items:end;margin:0}
#incident-form .filters label{display:grid;gap:8px;margin:0}
.button-group{display:flex;gap:12px;align-items:center;flex-wrap:wrap}
.button-group .btn{white-space:normal}
.settings-tabs{display:flex;gap:8px;flex-wrap:wrap;margin:-8px 0 24px}
.settings-tabs a{display:flex;align-items:center;gap:8px;padding:10px 14px;border:1px solid var(--line);border-radius:8px;color:var(--muted);font-size:14px}
.settings-tabs a.active{background:var(--soft);border-color:var(--accent);color:var(--text)}
.settings-wide{grid-column:1/-1}
.settings-columns{display:grid;grid-template-columns:1fr 1fr;gap:28px;min-width:0}
.settings-columns>*,.settings-grid>*,.template-settings-grid>*{min-width:0}
.settings-form{display:grid;gap:18px}
.settings-form label:not(.choice-row){display:grid;gap:8px;margin:0;min-width:0}
.settings-form input:not([type=checkbox]),.settings-form select{width:100%;min-width:0}
.settings-form .choice-row+.hint{margin-bottom:18px}
.settings-form .choice-row+.time-pair{margin-top:16px}
.settings-form .form-foot{margin-top:0;flex-wrap:wrap;justify-content:flex-start}
.settings-form .card-body{display:grid;gap:18px;align-content:start}
.settings-form .card-body>.hint{margin-top:-8px}
.settings-divider{border-top:1px solid var(--line);margin:4px 0}
.time-pair{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:16px}
.notification-matrix{margin-top:18px;display:grid}
.matrix-row,.matrix-heading{display:grid;grid-template-columns:minmax(100px,1fr) 54px 76px;align-items:center;gap:8px;padding:12px 0;border-bottom:1px solid var(--line);font-size:13px}
.matrix-heading{color:var(--muted);font-size:12px}
.matrix-heading span:not(:first-child){text-align:center}
.matrix-row label{display:flex;justify-content:center;margin:0}
.matrix-row input{width:17px;height:17px;margin:0;accent-color:var(--accent)}
.role-limit-list{display:grid;gap:12px}
.settings-form .role-limit-list label{grid-template-columns:minmax(0,1fr) 86px;align-items:center;gap:16px}
.role-limit-list input{text-align:center}
.work-week{display:grid;gap:14px;margin-top:18px}
.work-day{display:grid;grid-template-columns:minmax(150px,1fr) minmax(94px,110px) 8px minmax(94px,110px);gap:8px;align-items:center}
.work-day input[type=time]{padding:8px;font-size:13px}
.settings-save-bar{display:flex;gap:18px;align-items:center;flex-wrap:wrap;padding:18px 0}
.template-settings-grid{display:grid;grid-template-columns:minmax(240px,1fr) minmax(0,1.5fr);gap:24px;align-items:start}
.section-heading{display:flex;align-items:center;justify-content:space-between;gap:14px;flex-wrap:wrap;margin-bottom:20px}
#personal-template-search{display:block;width:100%;margin:8px 0 18px}
#personal-template-editor{margin-top:18px}
.personal-template-list{display:grid;gap:10px;max-height:65vh;overflow:auto}
.personal-template-row{display:grid;gap:8px;text-align:left;padding:14px;border:1px solid var(--line);border-radius:8px;background:var(--bg);color:var(--text);min-width:0}
.personal-template-row strong,.personal-template-row span{overflow-wrap:anywhere}
.personal-template-row span{font-size:12px;color:var(--muted)}
.personal-template-row.selected{border-color:var(--accent);background:var(--soft)}
.notification-center{position:relative;flex-shrink:0}
.notification-bell{position:relative;width:40px;height:40px;padding:8px}
#notification-badge{position:absolute;right:-5px;top:-7px;background:#df4857;color:white;font-size:11px;line-height:20px;min-width:20px;padding:0 4px;border-radius:12px;border:2px solid var(--panel);font-weight:700}
.notification-popover{position:absolute;top:calc(100% + 12px);right:0;width:380px;max-width:calc(100vw - 24px);box-shadow:0 12px 35px #0004;z-index:30}
.notification-popover .card-head{padding:14px;gap:10px}
.notification-items{max-height:60vh;overflow:auto}
.notification-item{display:grid;grid-template-columns:8px minmax(0,1fr);gap:12px;padding:15px;border-bottom:1px solid var(--line);color:var(--muted)}
.notification-item strong{display:block;font-size:13px;overflow-wrap:anywhere;font-weight:500}
.notification-item small{display:block;margin-top:6px}
.notification-dot{width:7px;height:7px;margin-top:7px;border-radius:50%;background:transparent}
.notification-item.unread-item{color:var(--text);background:var(--soft)}
.unread-item .notification-dot{background:#df4857}
.support-hours-notice{margin-bottom:24px}
.support-hours-notice p{margin-top:6px;white-space:pre-wrap}
#template-scope{width:100%;margin-bottom:12px}
/* Explicit recipient selection for internal notes. */
#note-mentions.note-notify{min-width:0;width:100%;margin:20px 0 0;padding:16px;border:1px solid var(--line);border-radius:9px;background:var(--bg)}
.note-notify legend{padding:0 6px;font-size:14px;font-weight:650;color:var(--text);max-width:100%}
.note-optional{display:inline-block;margin-left:8px;font-size:12px;font-weight:400;color:var(--muted)}
.note-notify-intro{font-size:13px;color:var(--muted);margin:0 0 14px}
.note-selection-bar{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:12px}
.note-selection-count{font-size:12px;font-weight:650;padding:4px 9px;border:1px solid var(--line);border-radius:6px;color:var(--muted);background:var(--panel)}
.has-selection .note-selection-count{color:var(--blue);border-color:var(--accent);background:var(--soft)}
.note-selection-bar button:disabled{cursor:default}
.note-recipient-list{display:grid;gap:8px;max-height:250px;overflow:auto;padding:3px}
.note-recipient{display:grid;grid-template-columns:18px minmax(0,1fr) auto;align-items:center;gap:10px;min-height:48px;margin:0;padding:11px 12px;border:1px solid var(--line);border-radius:7px;background:var(--panel);cursor:pointer}
.note-recipient:hover{border-color:var(--muted)}
.note-recipient:has(input:checked){background:var(--soft);border-color:var(--accent)}
.note-recipient:focus-within{outline:2px solid var(--blue);outline-offset:0}
.note-recipient input[type=checkbox]{appearance:auto;width:18px;height:18px;min-width:18px;padding:0;margin:0;accent-color:var(--accent);cursor:pointer}
.note-recipient-name{min-width:0;overflow-wrap:anywhere;font-size:14px;line-height:1.45}
.note-recipient-state{font-size:12px;color:var(--blue);visibility:hidden}
.note-recipient input:checked~.note-recipient-state,.note-recipient.is-self .note-recipient-state{visibility:visible}
.note-recipient.is-self{cursor:default;color:var(--muted)}
.note-recipient.is-self input{cursor:default}
.note-recipient.is-self .note-recipient-state{color:var(--muted)}
.note-no-recipients{margin:0;padding:8px 0}
.note-notify-result{display:flex;align-items:flex-start;gap:10px;border-top:1px solid var(--line);padding-top:13px;margin-top:14px;color:var(--muted);font-size:13px}
.note-notify-result>span{display:flex;padding-top:2px;flex-shrink:0}
.note-notify-result>div{min-width:0}
.note-notify-result .hint{margin-top:4px}
.has-selection .note-notify-result>span{color:var(--blue)}
.has-selection #note-mentions-result{color:var(--text)}
#note-submit{margin-top:16px;max-width:100%;white-space:normal;text-align:center}
@media(max-width:480px){#note-mentions.note-notify{padding:12px}.note-recipient{padding:10px;gap:9px;grid-template-columns:18px minmax(0,1fr)}.note-recipient-state{grid-column:2;display:none}.note-recipient.is-self .note-recipient-state{display:block}.note-optional{display:block;margin:2px 0 0}#note-submit{width:100%}}
@media(max-width:1250px){.settings-columns{grid-template-columns:1fr}.work-day{grid-template-columns:minmax(135px,1fr) 110px 8px 110px}}
@media(max-width:760px){.template-settings-grid{grid-template-columns:1fr}.settings-tabs a{padding:9px 11px}.notification-popover{position:fixed;top:72px;left:12px;right:12px;width:auto}.settings-save-bar>.btn{width:100%}}
@media(max-width:480px){.work-day{grid-template-columns:minmax(0,1fr) 8px minmax(0,1fr)}.work-day .choice-row{grid-column:1/-1}.settings-columns{gap:20px}.button-group .btn{flex:1 1 160px}.time-pair{gap:10px}.matrix-row,.matrix-heading{grid-template-columns:minmax(85px,1fr) 40px 66px;gap:5px}}

/* Keep the pin, response time and privacy badge apart on every ticket list. */
.ticket-signals{display:flex;align-items:center;flex-wrap:wrap;gap:8px 14px;margin-top:10px;min-width:0}
.ticket-signals:empty{display:none}
.ticket-row .ticket-signals>.sla,.ticket-row .ticket-signals>.priority-pin,.ticket-row .ticket-signals>.confidential-label{margin:0}
.ticket-row>div:first-child{min-width:0}
.ticket-signals>.sla,.ticket-signals>.priority-pin{min-width:0;max-width:100%}
.dashboard-overdue+.grid{margin-top:24px}
.chat-connection{padding:12px 20px;border-bottom:1px solid var(--line);color:var(--amber);font-size:14px}
.chat-connection[hidden]{display:none}

/* Live typing stays next to the reply composer, separate from ticket metadata. */
.chat-typing{display:flex;align-items:center;gap:9px;padding:7px 20px;min-height:32px;color:var(--blue);font-size:13px;line-height:1.4}
.chat-typing[hidden]{display:none}
.typing-dots{display:inline-flex;gap:3px;align-items:center;flex-shrink:0;height:12px}
.typing-dots i{width:4px;height:4px;border-radius:50%;background:currentColor;animation:typing-pulse 1.2s infinite ease-in-out}
.typing-dots i:nth-child(2){animation-delay:.16s}.typing-dots i:nth-child(3){animation-delay:.32s}
@keyframes typing-pulse{0%,60%,100%{opacity:.35;transform:translateY(0)}30%{opacity:1;transform:translateY(-2px)}}
@media(prefers-reduced-motion:reduce){.typing-dots i{animation:none}}

/* Ticket relationships and handoff notes follow the existing card layout. */
.ticket-links h2{margin-bottom:16px}.ticket-link-row{padding:14px 0;border-bottom:1px solid var(--line);display:flex;flex-direction:column;align-items:flex-start;gap:10px}
.ticket-link-row a{display:flex;flex-direction:column;align-items:flex-start;gap:6px;min-width:0;overflow-wrap:anywhere}.ticket-link-row small{color:var(--muted)}
.ticket-link-row .tag{margin-top:3px}.ticket-link-add{margin-top:18px}.ticket-link-add summary{cursor:pointer;color:var(--blue);padding:4px 0 12px}
.ticket-link-search{display:flex;gap:10px;align-items:center;margin-top:8px}.ticket-link-search input{min-width:0;flex:1}.ticket-link-search .btn{flex-shrink:0}
.ticket-link-found{padding:14px;border:1px solid var(--line);border-radius:10px;margin:16px 0}.ticket-link-found p{margin:7px 0;overflow-wrap:anywhere}
#ticket-link-preview label{display:block;margin-bottom:8px}#ticket-link-preview select{width:100%;min-width:0}#ticket-link-preview .hint{margin:12px 0}
.handoff-field{margin-top:16px}.handoff-field[hidden]{display:none}.handoff-field textarea{width:100%;resize:vertical;min-height:90px}.handoff-field .hint{margin-top:8px}
.composer-draft{font-size:12px;margin:6px 0 0;color:var(--muted)}.composer-draft[hidden]{display:none}
@media(max-width:420px){.ticket-link-search{flex-direction:column;align-items:stretch}}

.ticket-links[hidden]{display:none}

/* Owner-only deletion keeps the existing card layout and wraps on narrow screens. */
.archive-delete {border-color:var(--red);margin-top:20px;min-width:0}
.archive-delete p {line-height:1.55;margin:12px 0}
.archive-delete details {margin-top:16px}
.archive-delete summary {color:var(--red);cursor:pointer;font-weight:600}
.archive-delete form {display:grid;gap:12px;margin-top:16px;min-width:0}
.archive-delete .delete-actions {display:flex;flex-wrap:wrap;gap:12px}
.archive-delete input {width:100%;min-width:0}
.archive-delete .btn {white-space:normal;max-width:100%}
.archive-cleanup {margin:0 0 20px;padding:18px;line-height:1.6}
.archive-cleanup p {margin:6px 0 0}

/* Support usability: clear hierarchy without changing the existing theme. */
[hidden]{display:none!important}
.help-search{margin:0 0 24px;max-width:900px}.help-search label{display:block;margin-bottom:8px;font-weight:600}.help-search .row{align-items:stretch;gap:12px}.help-search input{flex:1;min-width:0}.help-search button{flex-shrink:0}
.help-situations{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin:24px 0 16px}.help-situations button{text-align:left;width:100%;color:var(--text);background:var(--panel)}.help-situations button[aria-expanded=true]{border-color:var(--blue);background:var(--soft)}.help-situations .hint{display:block;margin:8px 0 0;font-size:13px;line-height:1.5}.situation-choices{margin:16px 0}.situation-choices .actions{margin-top:18px;gap:12px;flex-wrap:wrap}.other-categories{margin:16px 0 28px}.other-categories>summary{cursor:pointer;color:var(--blue);padding:12px 0}.other-categories .categories{margin-top:16px}.guest-history{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap;margin:24px 0}.faq-help{padding:0 24px 24px}.faq-answer{white-space:pre-line}
.inline-choice{display:flex;align-items:center;gap:10px;cursor:pointer}.inline-choice input[type=checkbox]{width:17px;height:17px;margin:0;flex:0 0 17px}.creation-files{margin:20px 0;border:1px solid var(--line);border-radius:12px;padding:18px;min-width:0}.creation-files legend{padding:0 8px;font-weight:600}.creation-files>.hint{margin:0 0 16px}.creation-files .upload-queue:empty{display:none}#no-account-label{margin-top:12px}#create-form .form-foot{gap:12px;flex-wrap:wrap}.form-card .field{margin-bottom:20px}
.shift-chip{display:flex;align-items:center;gap:8px;background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:5px 10px;white-space:nowrap}.shift-chip select{font-size:13px;padding:6px 22px 6px 6px;width:auto;max-width:155px;border:0;background-color:transparent}.shift-chip span{font-size:12px;color:var(--muted)}.queue-views{display:flex;gap:12px;align-items:center;flex-wrap:wrap;margin:0 0 20px}.queue-views>label:first-child{font-weight:600}.queue-views select{width:auto;min-width:230px}.queue-views .inline-choice{margin-left:auto;font-size:14px}.ticket-last-message{margin:8px 0 0;color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}.ticket-row>div:first-child{min-width:0}.compact-queue .ticket-row{padding:12px 16px;margin-top:8px}.compact-queue .ticket-title{font-size:15px;line-height:1.4}.compact-queue .ticket-meta{font-size:12px;gap:7px;margin-top:3px}.compact-queue .ticket-signals{margin-top:4px;font-size:12px}.compact-queue .ticket-badges .tag{font-size:11px;padding:3px 8px}.compact-queue .ticket-last-message{margin-top:3px}
.ticket-tabs{display:flex;gap:8px;overflow:auto;border-bottom:1px solid var(--line);padding:0 0 10px;margin-bottom:4px}.ticket-tabs button{border:0;border-radius:8px;padding:12px;color:var(--muted);background:transparent;white-space:nowrap}.ticket-tabs button[aria-selected=true]{background:var(--soft);color:var(--text);box-shadow:inset 0 -2px var(--blue)}.ticket-fast-actions{display:flex;flex-wrap:wrap;gap:10px}.ticket-fast-actions .btn{font-size:13px;padding:10px 14px}.extra-ticket-actions{margin-top:20px;border-top:1px solid var(--line);padding-top:16px}.extra-ticket-actions>summary{cursor:pointer;color:var(--blue);font-weight:600}.extra-ticket-actions .field{margin:16px 0}.extra-ticket-actions .separator{display:none}.reply-mode{margin:14px 0}.reply-mode label{font-weight:600}.reply-mode select{margin-top:8px}.reply-mode .hint{font-size:12px;margin-top:8px}.inline-knowledge{padding:12px;border:1px solid var(--line);border-radius:10px;margin-bottom:16px}.inline-knowledge>summary{cursor:pointer;color:var(--blue)}.inline-knowledge>label{display:block;margin:12px 0 6px}.knowledge-match{padding:12px 0;border-top:1px solid var(--line);font-size:14px}.knowledge-match>summary{cursor:pointer;font-weight:600}.knowledge-match p{white-space:pre-wrap;overflow-wrap:anywhere;margin:12px 0}.knowledge-match .btn{margin-top:6px}#ticket-context details[data-context=history]{display:none}#ticket-context .context-card:has(details[data-context=history]){display:none}#ticket-history-panel .context-event{padding:14px 0}#ticket-history-panel>.hint{margin:8px 0}.what-next p{margin-top:10px;color:var(--muted)}#followup-box>p{color:var(--muted);margin:12px 0 20px}#followup-form textarea{margin:8px 0 16px}.feedback-card .rating-details{margin-top:16px}.conversation-column{min-width:0}
@media(max-width:1250px){.help-situations{grid-template-columns:repeat(2,minmax(0,1fr))}.topbar .profile-name{max-width:155px;overflow:hidden;text-overflow:ellipsis}.shift-chip select{max-width:130px}}
@media(max-width:780px){.top-actions{flex-wrap:wrap;justify-content:flex-end}.shift-chip{order:3}.queue-views .inline-choice{margin-left:0}.help-search .row{flex-wrap:wrap}.help-search input{min-width:180px}.help-situations{gap:10px}.help-situations .category-card{padding:16px;gap:12px;align-items:flex-start}.help-situations .tile{display:none}.queue-views select{width:100%}.ticket-fast-actions .btn{flex:1 1 45%}.ticket-tabs button{font-size:13px;padding:10px 8px}.compact-queue .ticket-row{padding:12px}.shift-chip{padding:3px 6px}.shift-chip span{font-size:11px}}
@media(max-width:400px){.help-situations{grid-template-columns:1fr}.shift-chip select{max-width:115px}}

/* Native menus must use the selected site theme, including before hover. */
select{color-scheme:dark}
:root[data-theme="light"] select{color-scheme:light}
select option,select optgroup{color:var(--text);background-color:var(--panel)}
@media(forced-colors:active){
  select option,select optgroup{color:CanvasText;background-color:Canvas}
}

/* Stack the short settings cards independently of the notifications card. */
.settings-grid{align-items:start}
.settings-column{display:grid;gap:24px;align-content:start;min-width:0}
.settings-column>.settings-card{margin:0;min-width:0}
.settings-column .card-head,.settings-column .card-body{padding:22px}
.settings-column .card-head h2{margin:0}
.settings-column #send-mode{width:100%;max-width:300px}
.settings-column #send-mode-status:empty{display:none}

/* The shift selector already has an accessible label. */
.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.shift-chip{min-height:40px;padding:4px 8px;gap:8px;flex:0 0 auto;align-items:center;box-sizing:border-box}
.shift-chip select{width:142px;max-width:none;min-width:0;min-height:32px;margin:0;padding:4px 6px;font-size:13px;line-height:1.4;color:var(--text);background-color:var(--panel);border:0;border-radius:6px}
.shift-chip #header-workload{display:inline-flex;align-items:center;align-self:stretch;padding-left:8px;border-left:1px solid var(--line);font-size:12px;line-height:1;font-variant-numeric:tabular-nums}
.sidebar{top:var(--header-height,72px);height:calc(100dvh - var(--header-height,72px))}
@media(max-width:1100px){
  .topbar{height:auto;min-height:72px;padding-top:12px;padding-bottom:12px}
  .top-actions{min-width:0;flex-wrap:wrap;justify-content:flex-end}
}
@media(max-width:800px){
  .topbar{min-height:64px;flex-wrap:wrap;gap:12px}
  .top-actions{flex:1 1 100%;justify-content:flex-end}
  .top-actions .tabs{display:flex;order:4;flex:1 0 100%;justify-content:center}
  .shift-chip{order:0;margin-right:auto}
  .sidebar{top:var(--header-height,64px);height:calc(100dvh - var(--header-height,64px))}
}
@media(max-width:420px){
  .settings-column{gap:20px}
  .settings-column .card-head,.settings-column .card-body{padding:16px}
}

/* Shared spacing and controls for everyday support workflows. */
:root{--space-control:10px;--space-section:24px;--control-min-height:40px}
.button-group{display:flex;align-items:center;flex-wrap:wrap;gap:var(--space-control)}
.personal-work{margin-bottom:var(--space-section)}
.personal-work-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}
.personal-work-item{display:flex;flex-direction:column;gap:10px;padding:20px;color:var(--text);min-width:0}
.personal-work-item:hover{border-color:var(--accent)}
.personal-work-item strong{font-size:30px;line-height:1.2}
.personal-work-item small{color:var(--muted)}
.queue-views{display:block}
.queue-tabs{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:16px}
.queue-tabs a{display:inline-flex;align-items:center;min-height:var(--control-min-height);padding:8px 14px;border:1px solid var(--line);border-radius:9px;color:var(--muted);background:var(--panel)}
.queue-tabs a.active{color:var(--text);background:var(--soft);border-color:var(--accent);box-shadow:inset 0 -2px var(--accent)}
.queue-views .inline-choice{margin:0;display:inline-flex}
.queue-filter-details{margin-bottom:16px;padding:14px 18px;border:1px solid var(--line);border-radius:10px;background:var(--panel)}
.queue-filter-details>summary{cursor:pointer;font-weight:600}
.queue-filter-details .filters{display:flex;flex-wrap:wrap;gap:12px;margin:18px 0 0}
.queue-filter-details .search{flex:1 1 220px;min-width:0}
.queue-filter-details select{flex:1 1 150px;min-width:0}
.filter-chips{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:20px}
.filter-chips:empty{display:none}
.filter-chips a{display:inline-flex;align-items:center;gap:10px;padding:6px 10px;border-radius:8px;color:var(--text);background:var(--soft);font-size:13px;overflow-wrap:anywhere}
.filter-chips .reset-filters{background:none;color:var(--blue)}
.ticket-queue-navigation{display:flex;flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:20px}
.thread-navigation{padding:16px 22px;border-bottom:1px solid var(--line)}
.thread-navigation form{margin-top:16px}
.thread-navigation .row{align-items:stretch;flex-wrap:wrap}
.thread-navigation input{flex:1 1 180px;min-width:0}
#thread-navigation-status:empty{display:none}
#thread-search-results{max-height:300px;overflow:auto;margin-top:12px}
.thread-search-hit{display:block;width:100%;padding:12px;margin:0 0 8px;text-align:left;background:var(--bg);color:var(--text);border:1px solid var(--line);border-radius:8px;cursor:pointer}
.thread-search-hit strong{display:block;font-size:13px;margin-bottom:6px}
.thread-search-hit span{display:block;white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px}
.unread-divider{padding:8px 12px;margin:12px 0;text-align:center;color:var(--blue);background:var(--soft);border-top:1px solid var(--accent);border-bottom:1px solid var(--accent);font-size:13px;font-weight:650}
.resolution-card{border-color:var(--good)}
.resolution-card h2{margin:0 0 12px}
.resolution-reason{color:var(--good);font-weight:600}
.resolution-card .message-text{margin:14px 0 20px}
.resolution-confirmed{color:var(--good);margin-top:16px}
.support-availability p{margin:10px 0 0}
.finish-preview{max-width:650px;width:calc(100% - 32px);max-height:85dvh;padding:26px;color:var(--text);background:var(--panel);border:1px solid var(--line);border-radius:14px;overflow:auto;box-sizing:border-box}
.finish-preview::backdrop{background:#0009}
.finish-preview h2{margin:0 0 14px}
.finish-answer-preview{white-space:pre-wrap;overflow-wrap:anywhere;padding:18px;margin:20px 0;border:1px solid var(--line);border-radius:10px;background:var(--bg);max-height:40dvh;overflow:auto}
.finish-preview .button-group{justify-content:flex-end}
.settings-save-state{margin:0;color:var(--good);font-size:13px}
.settings-save-state.is-pending{color:var(--amber)}
.composer .actions{flex-wrap:wrap;gap:var(--space-control)}
.composer .actions .btn{white-space:normal;min-height:var(--control-min-height)}
.composer .reply-mode select{width:100%}
@media(max-width:800px){.personal-work-grid{grid-template-columns:1fr}.personal-work-item{padding:16px}.thread-navigation{padding:16px}.ticket-queue-navigation .btn{flex:1 1 auto}.finish-preview{padding:18px}}
@media(prefers-reduced-motion:reduce){.quote-highlight{animation:none}}

/* Actions inside empty states keep normal button icons and spacing. */
.empty-actions{display:flex;flex-wrap:wrap;align-items:center;justify-content:center;gap:12px}
.empty-actions .btn{max-width:100%;white-space:normal}

/* Predictable support workflow: shared spacing, readable controls and responsive forms. */
.button-group{display:flex;align-items:center;flex-wrap:wrap;gap:12px}
.button-group>.btn{margin:0;flex-shrink:0}
.btn .icon{color:currentColor;width:18px;height:18px}
.btn:disabled{cursor:not-allowed}
.ticket-answer-cta{display:inline-flex;align-items:center;min-height:36px;color:var(--blue);font-weight:650;font-size:14px;white-space:nowrap}
.linked-accounts{margin-top:14px;border-top:1px solid var(--line);padding-top:12px}
.linked-accounts>summary{color:var(--muted);cursor:pointer;font-size:14px}
.action-explanations{flex:1 0 100%;font-size:13px;color:var(--muted);display:grid;gap:8px}
.action-explanations:empty{display:none}
.action-explanations p{display:flex;align-items:center;flex-wrap:wrap;gap:10px}
.ticket-fast-actions{row-gap:12px;margin-block:20px}
.workflow-dialog{width:min(620px,calc(100vw - 32px));max-height:calc(100dvh - 48px);overflow:auto;padding:24px;border:1px solid var(--line);border-radius:12px;background:var(--panel);color:var(--text)}
.workflow-dialog::backdrop{background:rgba(0,0,0,.6)}
.workflow-dialog form{display:grid;gap:18px}
.clarify-preview{white-space:pre-wrap;overflow-wrap:anywhere;border:1px solid var(--line);border-radius:8px;padding:16px;background:var(--bg);max-height:230px;overflow:auto;font-size:14px}
.clarify-choices{display:grid;gap:12px;border:0;padding:0;margin:0}
.clarify-choices legend{font-weight:650;margin-bottom:12px}
.clarify-choices label{display:flex;align-items:flex-start;gap:12px;padding:14px;border:1px solid var(--line);border-radius:8px;margin:0;cursor:pointer}
.clarify-choices input{flex:0 0 auto;width:18px;height:18px;margin:3px 0 0}
.clarify-choices strong,.clarify-choices small{display:block}
.clarify-choices small{margin-top:6px}
.ticket-brief>details>summary{font-weight:650;cursor:pointer}
.ticket-brief form,.ticket-brief details[open]>.hint{margin-top:16px}
.ticket-brief textarea{resize:vertical;min-height:76px}
.ticket-brief .field{margin-bottom:16px}
.ticket-brief [role=status]{margin-top:12px}
.resolution-actions{margin-top:20px}
.resolution-followup{margin-top:20px;padding-top:20px;border-top:1px solid var(--line)}
.resolution-followup p{margin-bottom:16px}
.resolution-followup form{display:grid;gap:12px}
.resolution-followup [type=submit]{justify-self:start}
.unknown-time{margin-top:10px;margin-bottom:4px!important;justify-content:flex-start}
.unknown-time input[type=checkbox]{width:18px;height:18px;margin:0;flex:0 0 auto}
.unknown-time-value{color:var(--muted)}
.is-file-drag .creation-files{outline:2px dashed var(--blue);outline-offset:3px;background:var(--soft)}
.saved-queues{border:1px solid var(--line);border-radius:8px;padding:14px 16px;margin:12px 0 20px}
.saved-queues>summary{cursor:pointer;font-size:14px;font-weight:600}
.saved-queue-links{display:grid;gap:8px;margin-top:12px}
.saved-queue-item{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:6px 0;border-bottom:1px solid var(--line)}
.saved-queue-item>a{overflow-wrap:anywhere;min-width:0}
.saved-queue-form{margin-top:16px}
.saved-queue-form input{flex:1;min-width:160px;max-width:500px}
.saved-queue-form .hint{margin-top:8px}
.public-article{max-width:880px;display:grid;gap:24px}
.article-text,.article-steps p,.brief-history p{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.7}
.article-steps{padding-left:24px;margin:0;display:grid;gap:24px}
.article-steps li{padding-left:8px}
.article-steps img{display:block;max-width:100%;height:auto;border:1px solid var(--line);border-radius:8px;margin-top:14px}
.article-feedback{border-top:1px solid var(--line);padding-top:20px;display:grid;gap:14px}
.article-feedback [aria-pressed=true]{border-color:var(--blue);background:var(--soft)}
.public-kb-layout{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(260px,1fr);align-items:start;gap:24px}
.public-article-row{padding:18px 0;border-bottom:1px solid var(--line);display:grid;gap:12px}
.public-article-row:last-child{border:0}
.public-article-row strong{overflow-wrap:anywhere}
.public-article-row .hint{margin-top:4px}
#public-editor{margin-bottom:24px}
#public-editor h2,#public-editor .notice{margin-bottom:18px}
#public-editor form>.hint,#public-editor form>.inline-choice{margin-block:14px}
.article-step-editor{display:grid;gap:20px;margin-bottom:16px}
.article-step-editor fieldset{min-width:0;padding:16px;border:1px solid var(--line);border-radius:8px;display:grid;gap:12px}
.article-step-editor legend{padding:0 6px}
.article-step-editor label,.article-step-editor textarea,.article-step-editor input{margin:0}
.article-step-editor input[type=file]{max-width:100%;font-size:14px}
.article-step-editor .btn{justify-self:start}
.article-image-preview{width:auto;max-width:100%;max-height:200px;object-fit:contain;border-radius:6px}
.search-misses{list-style:none;padding:0;margin:16px 0;display:grid;gap:12px}
.search-misses li{display:flex;align-items:flex-start;gap:12px;justify-content:space-between}
.search-misses span{overflow-wrap:anywhere;min-width:0}
.builtin-votes-title{margin-top:24px}
.builtin-vote{margin-top:14px;font-size:14px}
.builtin-vote small{display:block;margin-top:4px}
.brief-history{margin-top:10px;max-width:100%}
.brief-history summary{cursor:pointer;color:var(--blue)}
.brief-history>div{margin-top:12px;padding:12px;border:1px solid var(--line);border-radius:8px}
@media(max-width:760px){.public-kb-layout{grid-template-columns:1fr}.workflow-dialog{padding:18px}.ticket-fast-actions>.btn{flex:1 1 145px}.resolution-actions>.btn{flex:1 1 160px}.button-group{gap:10px}.saved-queue-form input{width:100%;max-width:none}.saved-queue-form .button-group{align-items:stretch}.ticket-brief .button-group>.btn{flex:1 1 100%}}

.creation-files .files-btn{position:relative;width:auto;max-width:100%}
#create-files{position:absolute;width:1px;height:1px;padding:0;border:0;clip-path:inset(50%);overflow:hidden;white-space:nowrap}
.creation-files .files-btn:focus-within{outline:2px solid var(--blue);outline-offset:3px}

/* Support controls: predictable spacing, mobile form rows and readable audit diffs. */
.escalation-stages,.leader-settings,.settings-history-list{display:grid;gap:18px;margin:18px 0}
.escalation-stage{display:grid;grid-template-columns:70px minmax(180px,1fr) minmax(140px,1fr);gap:16px;align-items:center}
.escalation-stage label,.leader-settings label{display:grid;gap:8px;min-width:0}
.leader-settings{grid-template-columns:repeat(2,minmax(0,1fr))}
.settings-history{margin-top:28px}.settings-history-event{border-top:1px solid var(--line);padding-top:20px;min-width:0}
.settings-change{margin-top:16px;padding:16px;border:1px solid var(--line);border-radius:10px;min-width:0}
.settings-change h3{font-size:15px;margin:0 0 12px}.settings-change-values{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;margin:12px 0}
.settings-change-values p{white-space:pre-wrap;overflow-wrap:anywhere;margin-top:6px;max-height:220px;overflow:auto}
.support-control-dialog{max-height:85vh;overflow:auto}.support-control-dialog h2{margin-top:0}
.handoff-ticket-list{display:grid;gap:10px;margin:16px 0}.handoff-ticket-list a{white-space:normal;justify-content:flex-start;text-align:left;overflow-wrap:anywhere}
.handoff-banner{display:flex;gap:20px;align-items:center;justify-content:space-between;margin:18px 0}.handoff-banner p{margin:6px 0 0}
#team-settings-form input:disabled{opacity:.55}#completion-settings .choice-row{align-items:flex-start}
@media(max-width:700px){.escalation-stage,.leader-settings,.settings-change-values{grid-template-columns:minmax(0,1fr)}.escalation-stage{padding:14px 0;border-bottom:1px solid var(--line)}.handoff-banner{align-items:flex-start;flex-direction:column}.settings-history .section-heading{flex-wrap:wrap}.settings-change{padding:12px}}